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Problem Statement
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Goal Statement
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User Research
I found in my research that most users know the NGO through Juliana Nalu or through campaigns on social media. Mostly, they come from the fashion world or were referred by someone. These users are looking for a practical way to donate, especially for recurring donations, and want to see how their contributions help.
The user journey begins with the interest generated by social networks, proceeds to the NGO's website, and, upon downloading the app, they set up recurring donations and receive updates on the impact. The app should facilitate donations, send notifications, and clearly display results.
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